Process Improvement

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Business Process Improvement

Every organisation is made up of processes and a company’s ability to do things better and more rapidly while using less resources is fundamental to maintaining and improving its competitiveness.

Today’s marketplace demands that a company be committed to continuously evaluating their level of process efficiency in order to ensure that they are making effective and efficient use of  financial, capital and human resources.


Gartner defines Business Process Management as “a discipline that improves enterprise performance by driving operational excellence and business agility.”


The role of the business process improvement expert is to help organizations automate their processes. BPM tools allow for the design, testing and automation of processes with the  objective of achieving gains in efficiency across the board. To achieve significant business process improvement, BPM tools are supported by analytics that highlight critical areas for further optimization and gains of efficiency.


In today’s fast changing business world, companies are faced with many challenges which can be solved by business process improvement initiatives, including the implementation of a Business Process Management system.


Some of these challenges include:


  • Duplication of effort causes errors and extra costs when systems are disconnected.
  • Inconsistent and unmeasured employee performance leads to high turnover rates.
  • Manual customer-centric processes lead to poor customer service and financial losses.
  • Governance processes are time consuming and costly due to poor documentation and lack of audit trails.


Business Process Improvement initiatives enable business leaders to improve and manage operational performance. Processes are more fluid and easily adjusted based on changing business factors. Organizations are better able to quickly respond to shifts in the market.


BPM can drive performance optimization in key areas such as supply chain, human resources, operations and finance.


Here are some examples of the benefits of BPM:

  • Deliver higher quality products and services.
  • Accelerate time to market.
  • Improve flexibility and responsiveness to market changes.
  • Implement sustainable cost reduction and improve cash flow.
  • Improve business performance and the bottom line.
  • Achieve greater strategic value and competitive advantage.

How Intellera can help

Intellera has the experience and expertise to analyse, map and implement solutions while simultaneously making recommendations on how to improve your business operations.


Intellera has created a proprietary client engagement process that is continuously improved upon and which has made a significant impact to each client’s bottom line.


Our process consultants have both planned and built a wide variety of process automation and optimization workflows that power critical business operations of Fortune 500 companies.


Whether you need to leverage that knowledge for one key business process or many, we’re here to make sure you have all the knowledge and tools you need to succeed.

Contact us now !

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