The Intellera Help Desk, powered by WorkflowGen, continues to provide our clients with the ability to post new tickets and track outstanding ones in a fully bilingual environment.
The new version of the Intellera Help Desk will feature a host of great enhancements such as:
- A streamlined user interface to reduce the number of clicks to post
- Experience WorkflowGen’s Remote Approval: Reply to help desk requests from our team via e-mail with MS Outlook, BlackBerry, iPhone, or any other standard e-mail applications
- A new automatic knowledge base searches our support site FAQs based on your questions to provide immediate suggestions
- Integration to Intellera’s client management systems so you can view and update information about your purchased solutions
- The ability to post tickets to report bugs, request service, and report software issues about specific ongoing projects with Intellera coaches
- A restructured messaging section to quickly view your ticket history information in one page.
As always, we encourage and welcome your feedback – please submit your comments below.