Process Transformation

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Business Process Transformation

We believe that people are your most important asset.  For this reason, it is imperative that they are in positions where they can perform at a high level of productivity. Our main goal in every process transformation project is to identify and eliminate the manual, repetitive tasks that your valued workforce do on a day to day basis.

Labor- and time-intensive manual tasks are a serious drain on productivity and operational performance. And, in addition to being no added value work, manual tasks are also notably inefficient and inaccurate, especially when compared to the predictability of automated work processes.

Mind-numbing manual work also leads to employee disengagement and low morale

Mind-numbing manual work also leads to employee disengagement and low morale. When combined with a lack of process standardization and visibility, this becomes a veritable manual minefield for companies.


Gallup research also indicates that, “Worldwide, only 13% of employees working for an organization are engaged. And, in the U.S., only 32% of employees are engaged—meaning they are involved in, enthusiastic about and committed to their work and workplace.”

Our business process transformation consists of examining each opportunity for automation identified in our Process SWOT and asking the following questions:


  • What is the organization losing today by not addressing the opportunity?
  • What is the expected financial return on investment of addressing the opportunity?
  • How do we rank the opportunity in terms of priority?

The outcome is an Optimization Roadmap which includes:


  • A ranked list of identified opportunities
  • Approach, level of effort and timeline required to achieve each identified optimization
  • An implementation plan

Our business process transformation is based on industry best practices that have evolved over time. Intellera applies a post mandate analyses approach to continuously optimize our engagement methodology with the sole objective of minimizing implementation times and costs and maximising impact and ROI.


We will lead you through every step of the process. Call us today to find out how we can help you.

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